--- updatedAt: 2026-09-08T22:16:24.000Z agentTools: projectIndex: https://developers.virtualincentives.com/llms.txt --- # Appendix C: Reward DNA Status | Timestamp Action | Definition | | --------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Card Shipped | The physical card was shipped to the recipient. | | Credit Applied | Refund was applied for a canceled reward. | | Fraud Monitor - Order Count | The reward recipient was marked for fraud based on the program threshold for order count. | | Fraud Monitor - Issuance Amount | The reward recipient was marked for fraud based on the program threshold for issuance amount. | | Multifactor Authentication Failed | The recipient failed the multi-factor authentication question. | | Multi-factor Authentication Reset | The multi-factor authentication question was reset by the client. | | Online Registration Completed | Recipient created an account on the cardholder website. | | Order Created | An order was placed either via Vi Now or API and received by Vi. | | Order Pending Funds | There are not enough funds on the program to process the order, funds need to be received by Vi to begin processing. | | Order Canceled | Order was canceled prior to funding being applied and order being processed. | | Order Processing | Funds received by Vi and order is processing. | | Order Processed | Order completed processing. | | Payout Succeeded | PayPal or Venmo payout has been successfully delivered to an account. | | Payout Unclaimed | PayPal or Venmo payout has been delivered to an email address/phone number that does not yet have an existing account. The recipient has 30 days to make an account and accept the funds. | | Payout Returned | PayPal or Venmo payout has been voided. | | Payout Failed | PayPal or Venmo payout was not successful and must be retried. | | Payout Held | PayPal or Venmo is reviewing the transaction and holding the payment. | | Payout Canceled | PayPal or Venmo payout canceled on behalf of the client or recipient. | | Payout Denied | PayPal or Venmo payout was declined by the recipient. | | Payout Blocked | PayPal or Venmo payout was not delivered because user is blocked by the platform (VI does not have access to specific details on why payout was blocked). | | Payout Refunded | PayPal or Venmo payout was manually refunded by the recipient after initial acceptance. | | Reissued Reward | A new reward link/email was issued to the recipient. | | Reward Activated | Recipient activated their reward. | | Reward Activated: Phone | Recipient activated their reward via the IVR. | | Reward Canceled | The reward was canceled. | | Reward Claimed | Recipient clicked the activate button on the VRC to reveal their reward or made their reward choice pm a PCO or GCP. | | Reward Delivery Failed | The reward email or physical was returned to Vi. | | Reward Link Clicked | Recipient visited their reward on the VRC by either clicking the reward link or clicking the redeem button in the email. | | Reward Email Link Extended | The recipients reward link was extended giving the recipient the ability to claim for 10 days. | | Reward Email Resent | The reward email was resent to the recipient. | | Reward Email Viewed | The email was viewed by the recipient. | | Reward Sent | The reward link and/or email was sent to the recipient. | | Reward Sent - FM Override | The reward recipient marked for fraud was overridden and the reward link and/or email was sent to the recipient. | | Reward Reminder Sent | A reminder email advising the recipient their reward is still available to claim was sent to the recipient. | | Shipped via Courier | Card shipped to the client or recipient, tracking information provided. |