SFTP is the file transfer protocol used by Virtual Incentives. Hostname, username, and password are provided to the client during a “kick-off” call or by email. In addition, the client must provide all IP addresses from which Virtual Incentives’ SFTP server will be accessed. If the client subsequently changes the IP address from which it uploads files, the client will not be permitted to upload files. Please notify Virtual Incentives in advance of when you plan to add an IP address.

Three email addresses should be provided to Virtual Incentives:

  • One for technology issues or notifications
  • One for notifications of the results of uploaded order file processing
  • One admin email address

These addresses can be the same.