Appendix A: Order Status Types

PendingPending status is defined as an order that has been received by Virtual Incentives; however, there are insufficient funds on the account to fulfill the order. Once funds are received the order will automatically move to completed.
ProcessingProcessing status occurs when an order has been received by Virtual Incentives, however there is additional processing that needs to be performed prior to order completion. This status is mainly seen on orders for physical cards.
CompletedCompleted orders are defined as orders that have fully processed and have been delivered to the client.
CanceledCanceled orders are defined as orders in which no funds have been withdrawn from the account, and in which the order is no longer deemed necessary for delivery.