Appendix C: Reward DNA Status

Timestamp Action	Definition
Card Shipped	The physical card was shipped to the recipient.
Credit Applied	Refund was applied for a canceled reward.
Fraud Monitor - Order Count	The reward recipient was marked for fraud based on the program threshold for order count.
Fraud Monitor - Issuance Amount	The reward recipient was marked for fraud based on the program threshold for issuance amount.
Multifactor Authentication Failed	The recipient failed the multi-factor authentication question.
Multi-factor Authentication Reset	The multi-factor authentication question was reset by the client.
Online Registration Completed	Recipient created an account on the cardholder website.
Order Created	An order was placed either via Vi Now or API and received by Vi.
Order Pending Funds	There are not enough funds on the program to process the order, funds need to be received by Vi to begin processing.
Order Canceled	Order was canceled prior to funding being applied and order being processed.
Order Processing	Funds received by Vi and order is processing.
Order Processed	Order completed processing.
Payout Succeeded	PayPal or Venmo payout has been successfully delivered to an account.
Payout Unclaimed	PayPal or Venmo payout has been delivered to an email address/phone number that does not yet have an existing account. The recipient has 30 days to make an account and accept the funds.
Payout Returned	PayPal or Venmo payout has been voided.
Payout Failed	PayPal or Venmo payout was not successful and must be retried.
Payout Held	PayPal or Venmo is reviewing the transaction and holding the payment.
Payout Canceled	PayPal or Venmo payout canceled on behalf of the client or recipient.
Payout Denied	PayPal or Venmo payout was declined by the recipient.
Payout Blocked	PayPal or Venmo payout was not delivered because user is blocked by the platform (VI does not have access to specific details on why payout was blocked).
Payout Refunded	PayPal or Venmo payout was manually refunded by the recipient after initial acceptance.
Reissued Reward	A new reward link/email was issued to the recipient.
Reward Activated	Recipient activated their reward.
Reward Activated: Phone	Recipient activated their reward via the IVR.
Reward Canceled	The reward was canceled.
Reward Claimed	Recipient clicked the activate button on the VRC to reveal their reward or made their reward choice pm a PCO or GCP.
Reward Delivery Failed	The reward email or physical was returned to Vi.
Reward Link Clicked	Recipient visited their reward on the VRC by either clicking the reward link or clicking the redeem button in the email.
Reward Email Link Extended	The recipients reward link was extended giving the recipient the ability to claim for 10 days.
Reward Email Resent	The reward email was resent to the recipient.
Reward Email Viewed	The email was viewed by the recipient.
Reward Sent	The reward link and/or email was sent to the recipient.
Reward Sent - FM Override	The reward recipient marked for fraud was overridden and the reward link and/or email was sent to the recipient.
Reward Reminder Sent	A reminder email advising the recipient their reward is still available to claim was sent to the recipient.
Shipped via Courier	Card shipped to the client or recipient, tracking information provided.