Appendix C: Reward DNA Status

Timestamp ActionDefinition
Card ShippedThe physical card was shipped to the recipient.
Credit AppliedThe physical card was shipped to the recipient.
Fraud Monitor - Order CountThe reward recipient was marked for fraud based on the program threshold for order count.
Fraud Monitor - Issuance AmountThe reward recipient was marked for fraud based on the program threshold for issuance amount.
Multifactor Authentication FailedThe recipient failed the multi-factor authentication question.
Multi-factor Authentication ResetThe multi-factor authentication question was reset by the client.
Online Registration CompletedRecipient created an account on the cardholder website.
Order CreatedAn order was placed either via Vi Now or API and received by Vi.
Order Pending FundsThere are not enough funds on the program to process the order, funds need to be received by Vi to begin processing.
Order ProcessedOrder completed processing.
Order ProcessingFunds received by Vi and order is processing.
Reissued RewardA new reward link/email was issued to the recipient.
Reward ActivatedRecipient activated their reward.
Reward Activated: PhoneRecipient activated their reward via the IVR.
Reward CanceledThe reward was canceled.
Reward ClaimedRecipient clicked the activate button on the VRC to reveal their reward or made their reward choice pm a PCO or GCP.
Reward Delivery FailedThe reward email or physical was returned to Vi.
Reward Email Link ClickedRecipient visited their reward on the VRC by either clicking the reward link or clicking the redeem button in the email.
Reward Email Link ExtendedThe recipients reward link was extended giving the recipient the ability to claim for 10 days.
Reward Email ResentThe reward email was resent to the recipient.
Reward Email ViewedThe email was viewed by the recipient.
Reward SentThe reward link and/or email was sent to the recipient.
Reward Sent - FM OverrideThe reward recipient marked for fraud was overridden and the reward link and/or email was sent to the recipient.
Reward Reminder SentA reminder email advising the recipient their reward is still available to claim was sent to the recipient.
Shipped via CourierCard shipped to the client or recipient, tracking information provided.